Many hotels nowadays are equipped with a fitness center for guests as an increase in awareness of health and wellness. According to Hotel News Now, companies in the hospitality industry are extending health and wellness programs to their employees - and seeing positive results. Courtyard by Marriot Pune Chakan in Maharashta, India has seen a guest satisfaction increase from 67% in 2015 to nearly 80% in 2017. The hotel's GM states the cause to be Marriott International's TakeCare employee wellness program.
Happy employees create a higher job satisfaction, which in turn creates better customer service. To read more about employee wellness programs and tips on how to start one, visit Hotel News Now's website for the full article here.
To attend the largest hospitality trade show in North America, The Hotel Experience, visit our website to register here.
Comments
Post a Comment